You have reached our FAQ page, Can't find the information you're after? Easy....just email us at stellacanvasprint@gmail.com and we'll get back to you asap.

What border types do you offer?

We have 3 different options to choose from when ordering. Mirror, wrapped & solid colour.
All of which can be previewed during ordering with your image to see which will look best.
Note:Wrapped Border MUST cover the entire canvas when designing, if it doesn't it will be a mirror border by default.
EG. If you leave any area of the border blank if will automatically by default be mirrored.
If you are at all unsure of positioning please check with our team at info@stellacanvas.com before approving.

If you have any concerns regarding border types please email our team at stellacanvasprint@gmail.com

Do you offer colour matching?
No, we don't offer a colour matching service. However we spend a great deal
of time and money calibrating our printers, inks, canvas media and monitors so everything
we see is what we manufacture.

Please use Srgb or Adobe RGB 1998 for best print results.
 

 

Do Canvas Prints come stretched around a frame ready to hang?
Yes, all our canvas prints are professional stretched around your choice of a custom made 20mm, 32mm or 40mm thick frame, finished with backing tape and picture cord ready to hang on your wall.

How do I know if my image is good quality?
Generally the image should be the original taken from the camera to give you the best resolution. Most digital camera's will take an image of around 1-2mb or higher, so file size is a great indicator of detail & resolution within the image. Even mobile smart phones these days take great quality photos that can usually be enlarged to 100cm in size or more.

If you are scanning an image you will need to set the 'dpi' setting to at least 300dpi
and ensure you give both the scanner and image a wipe to remove as much dust as possible.
There are other factors that come into producing a good quality image, (eg. cropping or zooming will greatly reduce the quality of an image).
If you are concerned about the quality and or colours of your image please email before placing your order it to stellacanvasprint@gmail.com with the rough size you would like it enlarged to and our
team will advise you if your image will enlarge well and if any editing is required.

Please Note: Our ordering systems are fully automated with our print systems so we are not able to cancel an order once submitted. If you are at all unsure about the quality of your image please email it to stellacanvasprint@gmail.com with the size canvas and we would be more than happy to let you know if it would be suitable.

Please note: We cannot check the quality of your image once your order has been submitted and cannot take responsibility for a poor print result as a result of a poor quality image.

What type of Canvas & Finish do you have?
We use a high quality Poly/Cotton Blend (70/30) canvas which is then clear coated with an archival liquid laminate to produce a beautiful long lasting satin finish.

What type of payment do you accept?

All payments are processed by PAYPAL, which is the safest method of online purchasing. We will never see any of your personal banking or card details.

You do not require a Paypal account to pay with Paypal, you can click on 'don't have an account and pay with your credit card.

What is your Phone number, I can't find it?
We are a 100% online based business, by doing this it enables us to respond to customer requests accurately, while still being efficient with orders & delivery. Most of all we can concentrate on offering the best value quality canvases in Australia. If you would like to make contact via phone, call 0490 346 503 and leave a message. If unanswered, as we may be in production, we will return your call as soon as possible.

How much is Delivery?
Delivery will be charged at cost, meaning it will be calculated based on your delivery location and the canvas sizes and quantity ordered. By doing this, you will notice some significant savings in our canvas prices as they are no longer absorbing the high cost of postage to rural areas.
Customer located in remote areas of Australia will notice an increase in postage costs due to the high cost of getting parcels there, however most customers will notice a saving in the overall cost of orders.

Delivery is through Australia Post for parcels up to 1mtr in size.

Canvases over that size are sent via courier service. 

Please Note: Parcels without insurance will not be covered for loss or damage in transit.
 

How long do they take?
Most orders will be dispatched within 4-6  business days. Occassionally but rarely these times may exceed  due to circumstances out of our control and/or during busier periods such as Christmas. Delivery times will vary depending on location and carrier.

Are the Canvas Prints made in Australia?
YES, we are proud to say we Print, custom make the frames & stretch all canvas prints here in Australia by our dedicated & talented team.

Can I use my own image?
Yes, we predominantly print your images on canvas, however you do have the option to upload one of our own images from "Featured Photos" in the "Canvas Gallery" section
or search through our other images which are supplied through shutterstock.com

Please note: these images do incur a fee which is calculated at checkout.